Returns & Replacements
30 Day Return Guarantee*
We stand behind every product we sell. If, for any reason you are not 100% satisfied with your purchase, return it within 30 days and we will exchange it or refund the purchase price less shipping, whichever you prefer. Personalized and custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered.
To return an item you first need a return authorization number. To receive your return authorization number, please enter your order information here. You can initiate the return process through your order interface. You will then be notified with a return authorization number and address to ship your item. If you have further questions contact customer service at 650-323-7847
7 Days Return Policy for Overdyed Rugs & Silk Rugs: You have 7 days to return overdyed rugs & silk rugs from the date of receipt..
Orders shipped to Canada will not be able to be returned for the time being.
Buyer is responsible for custom duties and taxes for the Canadian shipment.
You have 7 days to return your item from when you are issued the return authorization number. Unless the item is defective, you are responsible for all processing fees and shipping costs back and forth. Items returned without a return authorization number will be refused at the warehouse and shipped back to the sender. Area rug padding that has been opened may not be returned.
All items must be received in new condition. If the item is damaged or soiled, it may be refused or incur a 25% restocking fee. Items returned after 30 days, or items returned without an return authorization number will incur a 25% restocking fee. In some instances after your order has been processed, cancellation or changes to the order will not be permitted. Any shipments refused for reasons other than damage may result in a 25% shipment refusal penalty fee.
By placing an order with us, you are agreeing to our terms and conditions, return and cancellation policies.